Privacy Policy for Cove Luxury Villas
Effective Date: November 14, 2022
At Cove Luxury Villas, we are committed to protecting the privacy and security of the personal information collected from our website visitors and guests. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Cove Luxury Villas website URL goes here], including any related booking platforms or services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you make a reservation, inquire about a villa, subscribe to our newsletter, or use our contact forms. The types of personal information we collect depend on your interaction with our site and may include:
Contact Details: Name, email address, phone number, and postal address.
Personal Information: Nationality, date of birth, and identification details (passport/ID number) as required for booking and legal compliance.
Payment Information: Credit card details or other payment information necessary to process transactions and secure your booking.
Stay Information: Arrival and departure dates, specific preferences or interests (e.g., dietary restrictions, room preferences, special requests) to enhance your stay.
Usage Data: Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
To provide services: To facilitate your reservation, process payments, manage your check-in/out, and provide concierge services.
To communicate with you: To send booking confirmations, pre-arrival communications, updates, and respond to your inquiries or customer service requests.
For marketing purposes: To send you newsletters, special offers, or promotions that we believe may be of interest to you, based on your explicit consent. You can opt out of marketing communications at any time.
To improve our Services: To analyze website usage and trends to enhance your user experience and improve our villas and services.
For security and legal compliance: To prevent fraudulent transactions, monitor the property, and comply with legal obligations and governmental requests.